Terms of sale

These conditions will apply in the event that you (hereinafter the ‘User’, ‘User purchaser’, ‘Customer’, or ‘You’) place a purchase order with Apparatu WK S.L. (hereinafter ‘Apparatu’).

If you do not agree with these conditions, please do not purchase products from Apparatu.


These Terms and Conditions expressly regulate the relationship between Apparatu and a User who purchases any of the products offered by Apparatu on this website. I, the User, hereby declare that I am a person with the capacity to purchase and have read and understood this Agreement, and agree to its terms.


Apparatu does not guarantee that the products displayed on its website are available outside of Europe. The User must not use the Website or export the Content in breach of Spanish or European legislation. If you access this website from outside Spain, you will be solely responsible for complying with all applicable local laws.

In particular, you accept that final prices may vary from retail prices due to fluctuations in currency exchange that may occur between the time when the reference price is set and the time of purchase.


To place an order you must first register and fulfil a formulary, providing a billing address and valid payment details. Additionally, you must be of legal age in the jurisdiction that is applicable to you. Once you have completed your order and accepted any particular terms and conditions, if applicable, Apparatu will send you confirmation of the process by email or similar. This information will also appear in the relevant section of your User Account. In the event that Apparatu sends you an incorrect order confirmation or you are not in agreement with it, you must change or cancel the order.


Sale prices on the website are given in euros. The prices given are merely an invitation to the User to make a payment to Apparatu and must not be interpreted as directly binding for Apparatu. Should there be any errors in the prices given on any page of the Website, the User will be informed of this and processing of the order will be cancelled.

Purchases to be delivered within the territory of any Member State of the European Union are subject to VAT or equivalent tax.

Purchases to be delivered in territories of States that are not members of the European Union, the Canary Islands, Ceuta or Melilla, are exempt from VAT. Without prejudice to the above, where applicable, they shall be subject to the taxes that are applicable in such territories.

Apparatu expressly reserves the right to change, at any time and without notice, prices and offers displayed on the Website regarding products, promotions and other sales and service conditions. The User must check the offer conditions prior to requesting a product or service.

Apparatu may on occasion display provisional information regarding some products. In the event the information provided does not correspond to the characteristics of the product, the User is entitled to cancel the order without incurring any expense.

All costs of import taxes and/or customs procedures are borne by the buyer.

All taxes will be according to the applicable law in force.


You can pay for purchases using the external virtual payment platform (VPT) , or banc transfer or any other method that is available on the Apparatu Website at the time of payment.

To allow Apparatu to take the necessary action, the User must report, as soon as possible, any undue or fraudulent charge in the payment method used for a purchase. If the User does not report fraudulent or undue charges to his account within 24 hours, Apparatu will have no responsibility to refund the money for the purchase in question.


1.6.1. Deliveries

For tangible products, Apparatu will offer the User all methods of delivery possible under the agreements made between Apparatu and its logistics service providers.

• For deliveries in Spain, the standard delivery time ranges from 15 business days.

• For deliveries to the rest of Europe, the standard delivery time ranges from 15 to 17 business days, depending on the country of destination.

Apparatu will choose the most appropriate company for deliveries according to type and geographic region. The goods are sent directly to the delivery address you give us. Somebody must be at that address during business hours and there must also be a contact phone number (with a margin of 4-5 hours to coordinate the delivery).

The system will calculate the transportation cost during the purchasing process. The cost depends on the country of destination and the product selected.

If for reasons of availability a product cannot be delivered within the time specified of 15 days , during the purchasing process, Apparatu will contact you by email within 48 h business hours. The customer will be entitled to cancel the order without incurring any additional costs.

If there is a change in the price, Apparatu will notify the customer of the change via email and the customer will be entitled to cancel the order without incurring any additional costs.

The User understands and accepts that the price of delivery, delivery time, quality of service and the delivery point are subject to the various modes of transport available for differing delivery zones and the availability of the chosen product. Apparatu does not make deliveries on public holidays, Saturdays or Sundays.

Furthermore, delivery times may be affected by extraordinary incidents in the logistics services company/s, difficulties in delivering the goods, and/or force majeure. In any event, under no circumstance shall delays with regard to the delivery times specified entitle the User to claim any compensation.

1.6.2. Cancellation

The user may cancel an order by sending an email to info@apparatu.com within 24 hours after receiving the order confirmation email. Apparatu will not accept cancellations after this period.

1.6.3. Warranty

The provisions of Royal Decree 1/2007 of 16 November 2007, approving the revised text of the General Law for the Defence of Consumers and Users, and other complementary laws, shall apply.

In incidents that justify the use of the warranty, a repair, replacement of the item, discount or refund shall be made, according to the legal terms established.

1.6.4. Returns and withdrawal

The provisions of Royal Decree 1/2007 of 16 November 2007, approving the revised text of the General Law for the Defence of Consumers and Users, and other complementary laws, shall apply.

• Wrong product: Apparatu will cover the cost of collecting the wrong item and sending the right item that was ordered.

1.6.5. Product photography

Illustrative photographs of the products that are displayed on the Website may differ from the actual appearance of the items photographed due to the filters and balances of photography, as well as differences in the way that screens and/or monitors show images. Apparatu endeavours at all times to ensure that the colours and tones of the photographs on the website bear the most resemblance to the actual appearance of the items photographed, but it cannot provide any guarantees of this.

1.6.6. Customer service

If you have any queries please write to info@apparatu.com or call us on +34 93 750 105 (Monday to Thursday from 9am to 1:30 pm and 4pm to 6pm ).


The applicable law in case of dispute or conflict of interpretation of the terms that constitute these Terms and Conditions shall be Spanish law, unless the rules protecting consumers and users establish the applicability of different legislation.

To resolve any disputes that may arise in connection with the purchase of products or services offered on this Website, Apparatu and the User agree to submit to the Courts of the domicile of the User, provided that this is in Spanish territory, or in any other jurisdiction that is applicable under consumer and user protection laws.